Privacy policy

Our Commitment:

Here at bbb - www.bigbadbuffalo.com we are committed to maintaining your privacy. All information we collect or use about you is done so in accordance with the Data Protection Act 1998.

We belive you personal data to be just that and as a result we will never ever sell or transfer you personal information.

Information:

There are only two reasons why we collect information about our customers. Firstly to be able to process your order and deal with enquiries; and secondly so we can offer you a high level of customer service.

The basic types of information we gather are your name, address, phone number, email address. You have the legal right to access personal information held about you; so if you would like to view this basic information we hold please email customerservices@bigbadbuffalo.com.com or write to Bigbadbuffalo at 2 Meadow view, Ryde, Isle of Wight, PO33 3EY. If you notice any inaccuracies we will of course amend our records without hesitation. Please note we make a charge of £10 for any request for personal information.

We hold no sensitive personal data as described by the Data Protection Act 1998.

Confidentiality:

We adopt a strict policy of not sharing your information with any third parties. However, www.bigbadbuffalo.com can not control the data protection policy of sites accessed through our site. All personal information we hold about you will be done so in accordance with www.bigbadbuffalo.com internal security policy and all aspects of the UK and European law.

Complaints:

We have a strong commitment to delivering the highest level of customer service. However, if you feel the need to complain about any aspect of the service delivered to you please do no hesitate to email us here. We will endeavour to resolve any complaint as fairly and efficiently as possible. You will receive notification of your complaint within 3 working days.

Cookies:

Cookies are clusters of information that are stored by your internet browser on your computers hard drive. These cookies are only visible to www.bigbadbuffalo.com so no third party will be able to access them.

We use cookies to monitor and track how our site operates and how it is used; they are necessary for us to be able to store items in your shopping basket during your shopping session.

If you have any queries please do not hesitate to contact us at here.